Imprint Data protection Legal notices Privacy Statement-Online Appointment Scheduling PAIA
Provider
Mercedes-Benz South Africa Limited
Physical Address: 210 Aramist Avenue
Telephone: +27 12 677 1500
Toll free: 0800 1 333 55
Facsimile: +27 12 677 1900
Website: https://corporate.mercedes-benz.co.za/
e-mail: webmails.southafrica@cac.mercedes-benz.com
csr-sponsorships@mercedes-benz.com
events@mercedes-benz.com
Registered name of provider: Mercedes-Benz South Africa Limited
Registration Number: 1962/000271/06
Provider Mercedes me Connectivity Services
The following company is the provider of those parts of these web pages which concern vehicle-related Mercedes me connect and Mercedes me assist services and their basic functions (e.g. log-in, profile, inbox, settings, connected vehicles):
Mercedes-Benz AG
Mercedesstrasse 120
Provider Mercedes me Privacy Center
Mercedes-Benz AGdialog.mb@mercedes-benz.com
Definitions
MBSA ” shall mean Mercedes-Benz South Africa Limited, a company incorporated in terms of the Companies Act, No. 71 of 2008, as amended, with registration number 1962/000271/06, which shall include any and all MBSA Affiliates.
1.2 "MBSA Affiliate " shall mean any person which directly or indirectly (whether through one or more intermediaries or otherwise) Controls, or is Controlled by, or is under common Control with, MBSA or its successors-in-title from time to time. For purposes of this notification/policy, "Control" means, in relation to an entity, the holding or beneficial ownership of at least 50% of the shares (or other like instruments) in its issued share capital (or like ownership structure); the right or ability to direct or otherwise control the majority of the votes attaching to its issued shares (or other like instruments); the right or ability to appoint or remove the majority of the board of directors (or such other body legally representing it); or the legal power to direct or cause the direction or general management of its affairs.
Privacy Statement
The Responsible Parties (Controllers) as per the Protection of Personal Information Act No 4 of 2013 are the below listed entities jointly.Mercedes Benz South Africa Limited 210 Aramist Avenue, Waterkloof Glen, Pretoria, 0010
Information Officer: Deputy Information Officer: Dataprotection_mbsa@mercedes-benz.com Dataprotection_mbsa@mercedes-benz.com
1. Scope of application
We take the use, collection and protection of your personal information seriously. We respect your personal information and privacy and are committed to keeping your personal information safe.Mercedes-Benz's Data Protection Policy.
2. Joint Controllership
For more information about the data sharing between Mercedes-Benz South Africa Limited and Mercedes-Benz AG for the purpose of analysis and marketing please click here . This refers to activities on this specific Mercedes Benz website only in case you have granted consent for this purpose and data sharing.
3. Collection and processing of personal data.
• Whenever you visit our websites, we store certain information about the browser and operating system you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open.
4. Purpose of processing
• We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities. Primarily we collect personal information so we can provide you with the best possible products and services that we and our authorized Agents have to offer, to create a more personalised experience for you.Click here to go to settings ]
5. Access to Information
Upon written request, our representatives or we will inform you in writing within reasonable time what personal information is stored by us as defined by applicable law. Should such information be incorrect, we will at your request correct that information for you.PAIA .
6. Transfer of personal data to third parties; Social Plug-ins; Use of Service Providers
Our websites may also contain offers of third parties. If you click on such an offer, we transfer information to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).
7. Analysis of usage data and use of analytics tools
We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. You can find information on the cookies we use and their functions in our settings [Click here to go to settings ].
8. User-based information (targeting and retargeting).
We use so-called targeting and retargeting technologies in order to tailor our online marketing (e.g. banner ads) more specifically to your needs and interests. This involves using cookies to store information about your interest in our products and services. When you visit either our websites (targeting) or other websites (retargeting) that work together with our retargeting partners, those cookies are read and used to provide you with information that is customized and most closely related to your interests. A so-called cookie-ID pseudonym is stored in the cookies. That means you cannot be easily identified through the process.https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/ http://www.youronlinechoices.com/uk/your-ad-choices
9. Pixels
We use Pixels to record and track the preferences of visitors, to be able to optimise the design of our website. Pixels retrieve data about the page request and send this information to our analytics server. Pixels ease navigation and increase the user-friendliness of a website. Pixels also help us to identify the most popular sections of our website.
10. Cookies / Settings
• Cookies may be used when you are visiting our websites. Technically, these are so-called HTML cookies and similar software tools such as Web/DOM Storage or Local Shared Objects (so-called "Flash cookies"), which we collectively refer to as cookies.Click here to go to settings ] in the footer at the bottom of the website.
11. Transfer of information across border
During our daily business activities, your personal information, under conditions of confidentiality, may be transferred, accessed, processed and/or stored in various countries for the purpose of service delivery.
12. Information Security
We use technical and organizational security measures in order to protect the information we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorized persons. Our security procedures are continuously enhanced as new technology becomes available.
13. Legal basis of processing
We process personal information under the following circumstances:
14. Direct marketing
Direct marketing involves us communicating directly with you to promote the sale of our goods and services. This can be achieved by an array of methods including for example, by mail, telephone, e-mail, SMS/IM/MMS and WhatsApp and potentially by third parties on our behalf. We will obtain your consent prior to using or disclosing your personal information for direct marketing purposes. You have an option to opt out from direct marketing at any time.
15. Rights of the Data Subject
As a data subject, you have the following rights when it comes to your personal information:
16. Deletion of your personal information
Your IP address and the name of your Internet service provider, which we store for security reasons, are deleted after seven days. Moreover, we delete your personal information as soon as the purpose for which it was collected and processed has been fulfilled. Beyond this time period, data storage only takes place to the extent made necessary by legal obligation.
17. Mercedes-Benz Group AG's Central Registration Service
With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group and its brands that are connected to the service. The applicable terms of use contain specific data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications.
18. Complaints and enquiries
If you are not happy with the way we have handled your personal information please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and e-mailed to:
Mercedes-Benz South Africa LimitedDataprotection_mbsa@mercedes-benz.com
If your concern is not resolved to your satisfaction, you can contact the Information Regulator:complaints.IR@justice.gov.za
Definitions
1.2 "MBSA Affiliate" shall mean any person which directly or indirectly (whether through one or more intermediaries or otherwise) Controls, or is Controlled by, or is under common Control with, MBSA or its successors-in-title from time to time. For purposes of this notification/policy, "Control" means, in relation to an entity, the holding or beneficial ownership of at least 50% of the shares (or other like instruments) in its issued share capital (or like ownership structure); the right or ability to direct or otherwise control the majority of the votes attaching to its issued shares (or other like instruments); the right or ability to appoint or remove the majority of the board of directors (or such other body legally representing it); or the legal power to direct or cause the direction or general management of its affairs.
Prices. Prices are current at the time of publication and subject to change without notice. Mercedes-Benz South Africa will not be held liable for any inconsistencies in the displayed price and the final price will be confirmed upon request of a formal Quotation.
Product variations Some of the product information, illustrations and images contained on this Internet site may have been prepared for generic use on Mercedes-Benz South Africa Internet sites maintained in different countries around the world. Consequently, some of the information and/or accessories are not available in some countries or, in order to satisfy local market demand or regulatory controls in such countries, may only be available in different specifications or configurations.
No license. Mercedes-Benz South Africa has thought to achieve innovative and informative Internet sites. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Mercedes-Benz South Africa must protect their Intellectual Property, including their patents, trademarks and copyrights. Accordingly, you are hereby on notice that neither these Internet sites, nor any material contained therein shall in any way grant or be taken to grant any person a license to Mercedes-Benz South Africa’s Intellectual Property.
successful implementation of the new business model for smart; and decline in resale prices of used vehicles. If any of these or other risks and uncertainties occur, or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made.No warranties or representations. The information on this Internet site is provided by Mercedes-Benz South Africa "as is" and to the extent permitted by law, and is provided without warranty of any kind, expressed or implied, including but not limited to any implied warranties of merchantability, fitness for any particular purpose, or non-infringement. While the information provided is believed to be accurate, it may include errors or inaccuracies. Some of the Internet sites contain links to external sites, which are not under the control of Mercedes-Benz South Africa. Therefore we are not responsible for the contents of any linked site. Mercedes-Benz South Africa is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Mercedes-Benz South Africa of the linked site.Mercedes-Benz Financial Services (Pty) Ltd Provided by Mercedes-Benz Financial Services (Pty) Ltd, an Authorised Financial Services Provider (FSP 18 604) and Registered Credit Provider (NCRCP80). Insurance is underwritten by a select panel of underwriters. Please refer to the relevant insurance quotation and / or policy wording for full details.Framing
Privacy Statement for Online Appointment Scheduling
The Responsible Party as defined by the Personal Information Act No 4 of 2013 (POPIA):Dataprotection_mbsa@mercedes-benz.com
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this privacy statement, we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis we do so, and what rights you have on that basis. We also refer you to the Mercedes-Benz Data Protection Policy: Mercedes-Benz Data Protection Policy.
• Customer's master data – in particular, the customer's name
3. Purpose of Use
4. Disclosure of Personal Data to Third Parties, Use of Service Providers
Dataprotection_mbsa@mercedes-benz.com complaints.IR@justice.gov.za
Promotion of Access to Information
Mercedes-Benz South Africa is committed to upholding the principles of transparency and data protection in line with the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA). We ensure that all information is accessible in accordance with PAIA.
PAIA Manual
Request for access to record
Outcome of request and of fees payable
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